Shipping & Returns
Customers can choose from a variety of options for shipping. For orders under $49, we partner with United States Postal Service (USPS) Priority Mail and FedEx to ship our products to you. For general customer orders over $49, customers may select our FREE SHIPPING option.
You must provide an accurate shipping address and be available to receive your shipments. Undeliverable attempts and returned shipments will incur re-shipment charges.
To check on the status of an order you placed, you can log on to your account area of the Uncle Funky's Online Store at any time. Alternatively, please e-mail firstname.lastname@example.org, and please include your full name and order number in your e-mail.
There are two factors that affect when you will receive your order: The time it takes for the product to leave our warehouse, and the time it takes for your order to be delivered by the carrier. All orders shipping via USPS are shipped within 1-2 business days if received before 12:00 PM CST. All orders shipped via FedEx are shipped within 1-2 business days if received before 4:00 PM CST.
Orders placed on the weekend are processed and shipped within 2 business days. Once your order leaves our warehouse, the time it takes FedEx or USPS to deliver your order will depend on the type of shipping service you have selected. USPS shipments typically arrive within 1 - 3 days. FedEx shipments typically arrive between 2 - 4 days.
The Uncle Funky's Satisfaction Guarantee
We want you to love everything that you buy from us. However, we will accept returns on items that are unworn, with tickets intact, in un-opened original packaging, accompanied by the original invoice and/or in their original condition and that are not return exclusion items (see below).
ALL return requests must be made ONLY to email@example.com within 5 business days of receipt. You will be sent a return authorization number via email and must return the item within 5 business days of the receipt of the authorization number. We reserve the right to refuse returns that do not comply with our policies.
All return shipping costs are the responsibility of the purchaser. We are not responsible for shipping delays or shipping expenses.
We cannot accept returns of certain items, including:
- Any item that is not in its original condition, is damaged, worn or is missing parts
- Any item that is returned after the return deadline listed above
- Any product without an authorization number
Please ship all orders prepaid with the items wrapped securely in the original packaging.
We are not liable for items that are not shipped according to these policies or items that are lost or damaged during shipping.
We recommend shipping using a service that provides a tracking option. Once the returned item is received and accepted for return, a credit for the price of the returned item(s) will be issued only to the exact credit card used for the purchase; no exceptions.
Please allow 1-2 billing cycles for the credit to appear on your credit card statement.
We want to make sure you receive your Good Funky Stuff, so all Funky Junkies must provide an accurate shipping address. Please be certain your address is correct before finalizing your order. We are unable to make address adjustments unless notified in writing, so if you entered the wrong address, you can email the correct shipping address to firstname.lastname@example.org before your order is shipped and we’d be happy to get that updated. Once shipped, we will not be responsible for the order shipping to the wrong address.
If a package is returned to Uncle Funky’s due to an incorrect or incomplete shipping address provided by a customer, or if the customer was not available for delivery the customer will be responsible for the return shipping cost as well as the redelivery cost.
Uncle Funky’s is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by the customer. We are also unable to provide a refund if any part of the address is incorrect.
There are occasions when goodies may go missing. To help avoid that when completing an order, all Funky Junkies must provide a safe and accurate address for delivery. Once an order has shipped, Uncle Funky’s cannot be held responsible for a lost or stolen package that has a confirmed delivery to the address entered for an order.
Should you find yourself in this unfortunate situation, please contact email@example.com We will be happy to provide assistance by sharing carrier details, such as, delivery confirmation, order delivery address, date of delivery, and tracking information for the customer to investigate with the carrier. We are also happy to file a claim on your behalf with the carrier. Unfortunately, we are unable to provide any refunds or re-ship a package until a full investigation has been completed by the carrier.
Once an order has shipped and tracking becomes available, we recommend the receiver be available on the estimated date of arrival of the package or the receiver to contact the carrier to schedule a pickup at the holding facility.
We have all seen how carriers love to toss boxes around when handling packages and it’s unfortunate they can’t strap them in with a seat belt to keep our precious cargo from bouncing around. In the instance of you receiving damaged or defective Good Funky Stuff, we will be happy to assist you by replacing the damaged or defective product(s).
Please contact Uncle Funky’s at firstname.lastname@example.org and submit photo images of the damage or defective product(s) for further assistance.